[Revised 2022] HBO Max Not Working on Sony TV (Five Fixes)

HBO Max is one of the many accessible streaming apps on a Sony TV.

And you should be able to launch the application without difficulty.

Nonetheless, what if it fails?

Don’t panic just yet. I will provide some quick solutions to this issue.

Keep reading to discover:

  • Five easy remedies for HBO Max on Sony TV not working.
  • Instructions on how to increase the internet speed of your Sony TV.
  • Which Sony television models are compatible with HBO Max.

Why doesn’t HBO Max function on my Sony television?

Your Sony television is not compatible with HBO Max, so the service is not accessible. Nonetheless, issues with connection speed, TV cache and data, and your HBO Max app may also be to blame. Finally, check to see if HBO Max is offered in your region.

Five remedies for #HBO Max not operating on Sony TV

1: Verify that your Sony television is compatible

HBO Max is accessible on a variety of televisions.

However, not all Sony TVs are compatible with the streaming service.

Thankfully, only televisions produced prior to 2015 are incompatible with HBO Max.

Even if your device is from 2016 or later, it cannot execute the application. If this is the case, you may require a firmware upgrade.

Reminder: Your television must have webOS 5 or later to access HBO Max. While connected to the internet, your Sony television will get automatic updates.

In the event that your connection has issues and the update pauses, here’s how to perform it manually:

  1. To begin, press the Home button.
  2. Navigate to Apps.
  3. Choose Help
  4. Choose Status and Diagnostics, then choose System Software Update.
  5. Install any available updates.

Reminder: During a firmware update, do not disconnect from the internet or power down your Sony television. This can lead to operating system difficulties.

2: Check the quality of your internet connection

HBO Max requires a minimum bandwidth of 5 Mbps to stream 1080p content.

However, you should strive for 25 Mbps for 4K streaming.

Perform a speed test before continuing with the Internet troubleshooting methods below. Visit Fast or Ookla for a free and speedy internet diagnosis.

Reminder: Open these websites on your Sony TV’s web browser for accurate results.

Here are a few troubleshooting tips to increase the speed of your internet connection.

Reset your internet

  1. Turn off and unplug your router.
  2. Press and hold the power button for fifteen to thirty seconds.
  3. Reconnect the device and turn it on.

Convert to a hardwired network (Sony TVs from 2020 and above)

  1. Connect the Ethernet wire to the back of the television and the router.
  2. Wait for the TV to automatically connect.

Convert to a hardwired network (Sony TVs from 2019 and older)

  1. Connect the Ethernet wire to the back of the television and the router.
  2. Press the Menu button on your remote’s control panel.
  3. Select Internet and Network.
  4. Select Simple Setup
  5. Select Wired LAN .

Nonetheless, these troubleshooting techniques may not be sufficient. If you are not receiving the speed specified in your data plan, I recommend contacting your service provider for assistance.

Try moving your router or TV closer to one another. Wi-Fi connections perform optimally between 10 to 20 feet.

Additionally, physical impediments like as doors and walls should not exist between your router and Sony TV.

3: Remove the cache and data from your Sony television.

Your Sony television stores app data such as HBO Max. This improves app and browser performance.

However, the data cache will become full with time. This may cause apps to perform slowly or not at all.

You may clean the cache and data on your Sony television in a few simple steps.

Sony Google TV cache deletion

  1. Go to Screen on the Google TV main menu.
  2. Choose Settings
  3. Choose Apps
  4. Select See All Applications.
  5. Check out HBO Max.
  6. Select Clear Cache or Clear Data.

Clearing the cache on a Sony Android TV

  1. Open Settings.
  2. Choose Apps
  3. Select See All Applications.
  4. Check out HBO Max.
  5. Select Clear Cache or Clear Data.

This will log you out of your HBO Max account on Sony TV. Ensure that you know your login and password in advance.

4: Resetting your HBO Max

This can help fix any issues with your Sony television. There are soft reset and hard reset options.

Resetting the HBO Max on your Sony TV.

Close the HBO Max application.

  1. Turn off your television.
  2. Turn it off for 15 to 30 seconds.
  3. Turn it on, then launch HBO Max.

Resetting HBO Max on Sony Google TV to factory settings

  1. Go to Screen on the Google TV main menu.
  2. Choose Settings
  3. Choose Apps
  4. Select See All Applications.
  5. Check out HBO Max.
  6. Select Delete App.
  7. Navigate to the App Store.
  8. Redownload HBO Max.

Clearing the cache on a Sony Android TV

  1. Open Settings.
  2. Choose Apps
  3. Select See All Applications.
  4. Check out HBO Max.
  5. Select Delete App.
  6. Navigate to the App Store.
  7. Redownload HBO Max.

The download procedure will include the application and any available updates. Prepare yourself, as this may take some time.

In addition, you must re-login to your account following the download.

5: Check to see whether HBO Max is accessible in your region

The streaming platform is accessible in a large number of regions, but not all.

This HBO page contains a list of locations where the service is available.

Unfortunately, your only option is to wait for HBO to enable the platform in your location.

Accessing HBO Max with a VPN provider is a possible workaround.

However, VPNs are difficult to utilize on smart televisions. I recommend utilizing the web browser on your computer or your smartphone or tablet instead.




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