- r Hulu working again.
- How to reset your Roku streaming player to the factory settings.
- If your Roku model can run the latest version of the Hulu app.
- And this is just the start…
Why is Hulu not working on Roku?
Hulu doesn’t work on Roku because of problems with the software or the hardware. Make sure that both Hulu and Roku are up-to-date and that your Roku model works with Hulu streaming to fix the problem.
Hulu not working on Roku: 9 fixes
1: Check to see if Hulu is down.
Before you do anything, you should…
Find out what’s going on with Hulu’s servers.
Hulu doesn’t have a page that tells people if its servers are down or not.
But you can still find out what’s going on with the server by using: Servicesdown, Downdetector, or Isitdownrightnow.
You can also try to watch Hulu on different devices.
When servers are down, the platform won’t work on all of them.
But if Hulu’s servers are working, but Hulu on your Roku isn’t, then…
Continue with the next steps.
2: Ensure you have a compatible Roku device
If you got your Roku device years ago, it might be too old to work with Hulu.
The most recent versions of Hulu only work on devices that are fairly new.
“How can I tell if my device will work?”
Find out first what model you have so you can see if your device will work.
To check your Roku device’s model:
- Go to the menu called “Settings.”
- Navigate to System > About
The Roku 3 and 4 can run the latest Hulu app.
- The Roku 2 can run the app (model 4210x).
- Roku Express + and the Express.
- 4K Roku TV and Roku TV.
If your device is not on the list above, you can find out more on the Hulu help page.
3: Make sure your Roku can connect to the internet.
If your Roku model can work with Hulu, you should check your internet connection before trying anything else.
“But it works fine for me. It lets me read this article right now.”
Your internet isn’t good enough just because it works.
Hulu says that to stream on-demand videos, you should have at least 3.0 Mbps.
Which isn’t that high, right?
But it’s not just Hulu you’re dealing with here.
Roku also has its own rules for the internet. To play HD content, you need an internet speed of 9.0 Mbps.
“But how do I figure out how fast my internet is?”
Go to this speed test and hit the “Go” button.
Wait a few seconds, and you’ll see how fast your internet is.
Tip 1 : You should test your internet speed more than once to get a more accurate result. Check it at different times of day and figure out what the average is.
If your internet speed is faster than 9 Mbps, go on to fix #4.
But if your speed is less than that…
Use these three tips to improve your internet signal:
First tip: Move where your router is.
It will work best if you put it in the middle of your home, where all devices can get signals. Don’t put it in a basement that you can’t get to.
Tip 2: Use an Ethernet cable to connect your Roku to your router.
Better signals will be sent through wired connections. So, if you have a model that can connect to ethernet, you should use it.
Tip 3: Limit how many devices can use your internet at once.
If you have a lot of devices connected to your Wi-Fi, unplug some of them to give your Roku more signal.
If these tips don’t help and your internet is still slow, you should call your internet provider.
They can sometimes fix the problem.
You might want to switch service providers.
4: Check for new versions of Hulu
You need to keep your Hulu up to date.
Updates make sure you get all of the newest features, bug fixes, and improvements.
Even though sometimes you don’t need to update your app…
If your app’s version is out of date, it may keep crashing over time.
Don’t do any work at all.
But if this is the case, you don’t need to worry.
Your Hulu can be back up and running in minutes with just a simple update.
To see if there are any updates for your Hulu, do the following:
- Go to Settings on your Roku.
- Click System > System Update.
- Click “Check Now” and then “OK.”
If there are updates, you should put them in.
Then see if Hulu is back up and running.
If it still doesn’t work, go on and…
5: Keep your Roku updated
Your Roku device needs updates just like the Hulu app.
Roku players are made so that they automatically update and run on the most recent software version.
But sometimes they don’t, like if you:
- Didn’t connect your Roku for a long time.
- You put a channel on your Roku that isn’t certified.
- You just put a channel on your Roku from the channel store.
Even if you didn’t do any of the above, you should still check your Roku updates manually.
Because, just like updates make things better for users, so do…
If there aren’t enough of them, it can also be messed up.
To check for Roku updates by hand:
- Find your Roku remote and hit the Home button.
- Move down until you see Settings.
- Go to System and click on System update.
- Hit the Click Now button.
If there are updates, they will be put on your device automatically.
Don’t turn off your device or mess with it while it’s updating.
When it’s done, let your Roku restart.
Fun fact: When you update the software on your Roku player, it also updates the software on your wireless speakers.
6: Restart Roku
A system restart might seem like too easy of a fix.
Well, it is. Plus, it works most of the time.
When you restart your Roku, all of its temporary caches and memories are erased.
But don’t worry, you won’t lose any of the information or files you’ve saved.
There are two ways to turn off your Roku:
- Unplugging your Roku.
- Starting it up by hand.
The easiest thing to do is to unplug your Roku.
Unplug your Roku, wait 10 seconds, and then plug it back in.
If it’s hard to reach the power cord for your Roku…
Here’s how to restart your device on your own:
- Get ready to use your remote.
- Hit “Home.”
- Open Settings and go to System.
- Choose “Power.” Skip this step if you don’t see this.
- Click System Restart.
After your Roku has finished restarting its system, Hulu will work as it should.
If it doesn’t, you could…
7: Reinstall Hulu Apps work with data and files.
And sometimes, these important parts can become corrupted because of problems with updates or servers.
But don’t worry, this problem is easy to fix.
It will work if you delete and reinstall the app.
To reinstall Hulu:
- Go to Roku’s main menu.
- Select Hulu.
- Use your remote to press the gear or star icon.
- Click Delete Channel.
- Put your Roku to sleep.
- Turn it back on after a minute.
- Go to the channel store on your Roku and look for Hulu.
- Pick Hulu and click the “Add Channel” button.
After you’ve done these things, sign in to Hulu again.
If the problem is still there, try…
8: Look at your HDMI cable
The data from your Roku is sent to your TV through HDMI cables.
So, if you have a broken cable, you will have broken media videos.
Since Hulu is a platform for media, it can also be affected.
“How can I find out if my HDMI cable is broken?”
To check, first look for any damage that you can see.
Be careful! An exposed live wire can kill you. Before you touch your HDMI cable, you should first unplug your devices.
If there are no obvious signs of damage, you should check to see if the wires inside are broken.
“Wait, do I really need to open it?”
No, don’t be afraid.
Try a different HDMI cable to see if there are any problems with the one you have.
If you want to stream videos in HD or even 4K, you should use a good HDMI cable.
Even if you switch your cables and Hulu is still acting up…
There may be a need to:
9: Reset your Roku to factory settings.
Most of the caches and data on your Roku device will be erased when you do a factory reset.
It puts it back to the way it was when it was first made.
Or, to put it simply, to how your Roku was set up when it was brand new.
Before moving on, though…
Caution: A factory reset will delete all of your personal settings and data, reset all of your settings, and disconnect your Roku devices from your account. You should only move on if you know how to set up your Roku from scratch.
Tip: Taking note of the apps on your Roku device now will make reinstalling them easier. So, when you start reinstalling, you won’t forget anything.
Here’s how to turn off and on Hulu on Roku:
- Put your remote’s Home button down.
- Move down until you see Settings.
- Go to System and click on Advanced System Settings.
- For Roku TV, choose Factory Reset or Factory Reset Everything.
- Finish the process by following the steps on your screen.
After you’ve done a factory reset, you’ll need to reinstall the apps you need, like Hulu.
Check if the problem still happens if you use Hulu.
Bonus tip: Contact Hulu
If you’ve tried all nine fixes and still can’t get your Hulu to work, call Hulu’s customer service.
Don’t be afraid.
Getting in touch with someone from Hulu won’t be a long email battle.
If you want help right away, you can call…
Here are the steps you would have to take:
- Go to your Hulu account and sign in.
- Scroll down until you see the “Get in Touch” button, then click “Phone.“
- Write a short summary of what’s going wrong.
- Submit your response.
- Call the number that appears on the screen.
Tip: You can call Hulu’s customer service number directly, but if you follow these steps, your wait time will be as short as possible.
Note: Hulu’s phone reps are known for being helpful and responsive. So you can be sure that they can help you.